Service Use
Clovara supports clinical documentation and workflow efficiency, but it does not replace independent professional judgment, diagnosis, treatment planning, or regulatory compliance duties.
These Terms and Conditions govern access to and use of the Clovara website, platform, and related services offered by Senzu Jeev Pvt Ltd. By accessing or using Clovara, you agree to these terms. If you are using Clovara for an organization, you represent that you are authorized to bind that organization.
Clovara supports clinical documentation and workflow efficiency, but it does not replace independent professional judgment, diagnosis, treatment planning, or regulatory compliance duties.
Paid plans are billed in advance under the applicable order form, pricing page, or invoice, with taxes, renewals, and overdue amounts handled under the terms below unless a separate enterprise contract says otherwise.
Fees are generally non-refundable once billed, except where required by law or expressly stated in a written commercial agreement signed by both parties.
By accessing or using Clovara, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the service. If you have entered into a separate master services agreement, enterprise order form, data processing addendum, or business associate agreement with us, that written agreement will control to the extent of any conflict.
Clovara provides software and related services for medical documentation, transcription support, workflow assistance, analytics, and clinical copilot functionality. Features may change over time, and some offerings may be in beta, limited release, or pilot form. We may update, improve, restrict, or discontinue features as part of operating the service.
Clovara is an assistive technology tool and is not a substitute for licensed medical advice, diagnosis, treatment, coding review, legal review, or independent clinical judgment. You remain solely responsible for reviewing outputs, making care decisions, maintaining accurate records, and complying with all applicable laws, professional obligations, privacy rules, and documentation standards.
You must provide accurate information, maintain the confidentiality of credentials, and promptly notify us of any suspected unauthorized access. Organizational customers are responsible for user provisioning, administrator permissions, internal policies, and all activity that occurs under their accounts, except to the extent caused by our breach of these terms.
You may not use Clovara to violate law, infringe rights, upload malicious code, interfere with service integrity, probe or bypass security, resell the service without authorization, or submit content that you do not have the right to process. You may not use outputs as the sole basis for patient care decisions without human review.
Paid subscriptions, pilots, and enterprise plans are billed in advance on the schedule stated in the applicable order form, checkout flow, or invoice. Unless otherwise agreed in writing:
Except as required by applicable law or expressly stated in a signed commercial agreement, all fees are non-refundable once billed. Cancellation stops future renewals but does not reverse charges already incurred for the current billing period. We do not provide prorated refunds for partial months, unused seats, reduced usage, implementation delays caused by the customer, or failure to use the service after purchase. If we choose to issue a credit, discount, or goodwill adjustment, it is a one-time accommodation and does not create an obligation to do so again.
Clovara and its related software, interfaces, designs, documentation, branding, and underlying technology are owned by us or our licensors and are protected by intellectual property laws. Subject to these terms and any applicable order form, we grant you a limited, non-exclusive, non-transferable right to access and use the service during the subscription term for your internal business purposes.
If you provide ideas, suggestions, enhancement requests, or other feedback about Clovara, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation, provided we do not publicly identify you without permission unless the law allows it.
We may rely on third-party infrastructure, integrations, and service providers to deliver Clovara. We are not responsible for outages or failures caused by third-party systems outside our reasonable control. We may also modify features, security controls, usage limits, or technical requirements as the service evolves.
To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business interruption arising from or related to the service. Our aggregate liability for claims arising out of or relating to the service will not exceed the fees paid by you to us for the service during the twelve months preceding the event giving rise to the claim.
We may suspend or terminate access if you violate these terms, create security or legal risk, fail to pay amounts due, or use the service in a way that could harm us, other users, or third parties. You may stop using the service at any time and may cancel renewal through the applicable billing or account process, subject to the payment and refund terms above. Sections that by their nature should survive termination will survive, including payment obligations already incurred, intellectual property, disclaimers, limitations of liability, and dispute-related provisions.
These terms are governed by the laws of India, excluding conflict of law principles, unless a separate written agreement states otherwise. Any disputes will be subject to the jurisdiction of the courts having competent jurisdiction over our registered office, unless applicable law requires otherwise. Questions about these terms, invoices, cancellations, or refunds may be sent to om@clovara.care.
Enterprise procurement, pilots, BAAs, DPAs, and negotiated commercial terms can still be handled separately in your order form or master agreement.